Returns & Exchanges

At Lightwave, we stand by the quality of our high-performance electronics and offer a 30-day window for returns on all original equipment. If you are not completely satisfied with your purchase, our streamlined process ensures a quick resolution for a refund or replacement.

Return Process

• 1.
  Initiate Your Request

  Visit our online portal and enter your order number and email address to select the items you wish to return.

• 2.
  Prepare the Package

  Securely pack the electronics in their original packaging, including all cables, manuals, and accessories to ensure a full credit.

• 3.
  Attach Shipping Label

  Download and print the prepaid shipping label provided via email and affix it clearly to the outside of your package.

• 4.
  Drop Off and Track

  Hand over your package at any authorized carrier location and use your tracking number to monitor the return status to our warehouse.